Refund Policy
Refund Policy
At CarBo, we strive to provide a seamless and reliable car booking experience for both users and vendors. This Refund Policy outlines the conditions under which refunds may be issued for bookings made through our platform. By using CarBo, you agree to this policy.1. Eligibility for Refunds
Refunds are applicable under the following conditions:
- Booking Cancellation by Vendor: If a vendor cancels a confirmed booking, the user is eligible for a full refund.
- Unavailability of Vehicle: If the booked vehicle is unavailable at the scheduled time and no suitable replacement is provided, the user may request a refund.
- Payment Errors: In cases of duplicate payments or incorrect charges due to system errors, users can request a refund.
- Failed Transaction: If a user’s payment is deducted, but the booking is not confirmed, a refund will be processed.
2. Non-Refundable Cases
Refunds will not be issued in the following situations:
- User-Initiated Cancellations: If a user cancels a confirmed booking, the refund policy will depend on the vendor’s cancellation terms.
- Late Cancellations: Cancellations made within the restricted time frame (as defined by the vendor) may not be eligible for a refund.
- No-Show: If a user fails to pick up the vehicle at the scheduled time without prior cancellation, no refund will be provided.
- Completed Rides: Once a booking has been successfully completed, refunds are not applicable.
3. Refund Processing Time
- Approved refunds will be processed within 7-14 business days to the original payment method.
- Refund times may vary based on the payment gateway used (PayPal, CoinGate, QRPay, Tatum, Stripe, Flutterwave, SSLCOMMERZ, Razorpay, Perfect Money).
- Users will receive a confirmation email once the refund has been processed.
4. How to Request a Refund
To request a refund, users must:
- Contact our support team via [Your Support Email] within [X] days of the booking date.
- Provide the booking reference number and a valid reason for the refund request.
- If applicable, attach supporting documents (e.g., proof of incorrect charges or unavailability of the vehicle).
Our team will review the request and respond within [X] business days.5. Changes to This Policy
CarBo reserves the right to modify or update this refund policy at any time. Any changes will be communicated via email or platform notifications.6. Contact Us
For any refund-related inquiries, please reach out to us at:
support@carbo.com
123 CarBo Street, Cityville, Country